Returns & Exchanges

REFUNDS & STORE CREDITS

FULL PRICED ITEMS

• International Orders: Return within 28 days of dispatch.

• Australian Orders: Return within 14 days of dispatch.

SALE & PROMOTIONAL ITEMS

• Eligible for store credit or exchange only (excluding Welcome Discount). Non-refundable unless faulty.

ONLINE WAREHOUSE SALE

• FINAL SALE, no returns, exchanges, or credits.

 RETURN CONDITIONS

• Return within 14 (Australia) or 28 (International) days of dispatch.

• Items must be in original condition with tags attached.

• Must not be worn, altered, damaged, or washed.

• Late or non-qualifying returns will be voided.

SWIMWEAR RETURNS

• Swimwear accepted only if hygiene sticker and swing tag remain intact. Tampering voids the RA.

PROCESSING TIME

• Allow up to 5 business days for processing. You’ll be notified once complete.

HOW TO RETURN / EXCHANGE

AUSTRALIAN ORDERS

1. Email hello@nookie.com.au with your order number for RA#.

2. Print the return form, pack with the item, and mark EXCHANGE/REFUND on the parcel.

INTERNATIONAL ORDERS

1. Email for RA# and access to returns portal.

2. Print DHL return label, attach, and drop at DHL office.

FAULTY ITEMS

• Contact us within 5 days for faulty items. We will repair/replace or issue a full refund. General wear and tear not covered.
  
  
• Return shipping for faulty items refunded (up to original shipping cost).

SHIPPING & RETURN COSTS

• Shipping fees are non-refundable unless the item is faulty.

CUSTOMS DUTIES & TAXES

• Duties/taxes are included in the shipping fee but may incur additional fees based on local customs regulations.