Returns & Exchanges

Returns must be lodged and posted within 14 days of delivery.

Full priced items

Instant Exchange (Australian orders), Exchange (Australian orders), Nookie Voucher or refund.

Sale & promotional items

Instant Exchange (Australian orders), Exchange (Australian orders) or Nookie Voucher only, issued at the purchase price paid without the 10% bonus credit. No refund unless faulty. International sale orders are eligible for a Nookie Voucher only.

Archive & Warehouse Sale items

Final sale. No return, Exchange or Nookie Voucher unless faulty.

Orders placed using the Welcome Discount are treated as full priced.

Instant Exchange — Australian orders only

Swap for a different size, subject to stock. A valid card is required. A temporary hold for the full value of the returned item is placed on your card when you lodge. The hold is released once the item has been received at Nookie HQ.

Your new item is dispatched within 1–2 business days of lodging your return. This timeframe does not apply to pre-order items, which are dispatched on the release date shown on the product page.

Your return must be posted within 14 days of lodging. If it is not, your card is charged for the value of the returned item.

Exchange — Australian orders only

Swap for a different size, subject to stock. If your item is unavailable, a Nookie Voucher is issued instead. Your new item is dispatched once your return has been received and approved.

International orders: Exchange is not available. Choose a Nookie Voucher or refund, then place a new order.

Nookie Voucher

110% of the purchase price on full priced items, or the purchase price paid on sale and promotional items. Valid for 3 years and redeemable online.

Refund — return processing fee applies

Refunded to your original payment method, less a return processing fee of $15 AUD (Australian orders) or $40 USD (international orders). Original shipping is not refunded. Orders paid with a Nookie Voucher are refunded as a Nookie Voucher.

The return processing fee applies to refunds only.

Exchanges and Nookie Vouchers are free, and your return label is provided at no cost.

Items purchased in person at the Nookie Studio, including styling sessions and walk-ins, are not eligible for a refund. You may choose an Exchange or a Nookie Voucher to the value of the purchase price paid — the 10% bonus credit does not apply. Standard return conditions and the 14 day window still apply.

Items must be unworn, unwashed, unaltered and undamaged, in original condition with all tags attached, and free from makeup, fake tan, deodorant, perfume, body oils, hair, stains or odours. Swimwear is accepted only where the hygiene sticker and swing tag remain intact.

Returns that do not meet these conditions, or that are lodged or posted outside the 14 day window, will be refused and sent back to you at your cost.

Australian orders

Lodge your return through our Australian Orders returns portal using your order number and the email address on your order.

Access Nookie Australian Returns Portal

International orders

Lodge your return through our International Orders returns portal using your order number and the email address on your order.

Access the Nookie International Returns Portal

Your return label and instructions will be provided in the portal.

Items sent back without an RA number, or without being lodged through the portal, may not be processed.

Allow up to 5 business days from the date your return arrives at our warehouse. You will be notified when it is received and again once processed. Refunds may take a further 5–10 business days to appear, depending on your bank.

Australian orders: email hello@nookie.com.au with your order number, a description of the fault and clear images. International orders: lodge through the returns portal and select the faulty option.

Where a fault is confirmed we will repair or replace the item, or issue a full refund. No return fee applies and original shipping is refunded.

Faults do not include general wear and tear, damage caused by accident, misuse, jewellery or accessories, or failure to follow the garment care instructions. Nookie is not responsible for damage caused by third party dry cleaners.

Where a refund is approved, remaining scheduled payments are cancelled or adjusted and payments already made are refunded, less the return processing fee and original shipping. Where you choose an Exchange or Nookie Voucher, your payment plan continues and remaining instalments are still payable.

We can only accept returns for items purchased directly from nookie.com.au or the Nookie Studio. Items bought from a stockist, boutique or department store are subject to that retailer’s policy and must be returned to them directly.

Duties and taxes on international orders are collected at checkout and are not refunded, as these are levied by your local customs authority.

• Valid for 3 years from the date of issue. Expired vouchers cannot be reinstated or refunded.
• Redeemable on the Nookie website only and cannot be exchanged for cash.
• Can be used in full or in part. Any balance owing must be paid using another accepted payment method.
• Non-transferable — issued to the original recipient only.
• Items purchased using a Nookie Voucher are subject to this policy, and refunds on those items are reissued as a Nookie Voucher.
• Cannot be combined with other promotional codes or offers.
• Nookie may amend these terms from time to time. Changes will not affect vouchers already issued.

We review return activity from time to time. Where activity is inconsistent with the intended use of this policy, for example repeated high volume returns, items returned in a different condition, or returns that do not match the original order, we may request further information before processing, or limit the return options available to you.