Simply log in to your Nookie account and select “View Order Status.” Once your order has shipped, you’ll receive a tracking number via email to monitor your delivery.

We ship globally via DHL Express and across Australia using both DHL and Australia Post. Yes, we deliver to PO Boxes (via Australia Post only) and now offer Australia Post Collect for pickup at designated locations. Please ensure your delivery address is correct as once shipped, it can’t be changed.

First, check your tracking information from your shipping confirmation email. Still delayed? Contact your local courier, then reach out to us at hello@nookie.com.au and we’ll gladly assist.

No, you won’t incur any additional charges. Most of our styles are proudly designed and made in Australia. To help avoid delays with US customs, we recommend keeping your order value under $2,500.

Orders under $2,500 typically clear US customs without delays or the need for additional information (like your Social Security Number). If your order exceeds this amount, we suggest placing multiple smaller orders. For assistance, feel free to email us or reach out via live chat.

Yes, full-priced items are eligible for refunds. Sale, outlet, and discounted items are eligible for exchange or store credit only.

Please email hello@nookie.com.au within 14 days of receiving your order to request a Returns Authorisation Code. All returns must be in original condition with tags still attached.

Returns are processed within 5 business days of receipt. You’ll be notified by email once your refund or exchange is complete. Please allow an additional 3–5 business days for your bank to process the transaction.

We accept PayPal, AfterPay, Apple Pay, Shop Pay, Visa, Mastercard, and AMEX for Australian orders.

We accept PayPal, Apple Pay, Shop Pay and most major card issuers worldwide. Through our partnership with Global-e, we also support a wide range of local payment options for international customers. Please see below the more widely used payment options used locally on our website:

USA: Klarna, AfterPay & Discover

Canada: AfterPay & Klarna

United Kingdom: Klarna

Europe: Klarna & iDeal

New Zealand: AfterPay

Asia Pacific: GrabPay & Alipay

All orders are charged in Australian Dollars (AUD). Your card provider will convert the amount using the current exchange rate.

No, you can check out as a guest. However, creating an account allows for a quicker, easier experience with your next purchase.

“Pre-Order” indicates a new or returning item that is not currently in stock but can be reserved in advance. Shipping times will be listed on the product page.

Yes! On the product page, simply select your desired out-of-stock size and click “Notify Me When Available.” You’ll receive an email as soon as it’s back for you to purchase it.

We use standard Australian sizing. Our garments are designed to hug the body and enhance your natural silhouette. Many styles are tapered at the hem, so always step into your dress for the perfect fit. Click here to view our full fitting guide.

We always recommend sizing up if you're in between sizes, especially with Nookie styles. Our designs are form-fitting and crafted with structured fabrics to sculpt your silhouette, so a little extra room ensures the perfect fit and comfort.

Absolutely. Your data is protected with high-level SSL encryption. We never share, sell, or distribute your information. For orders over a certain value, we may reach out to verify the purchase as an extra security measure.

Please try entering the code in both the top and bottom promo code fields and press Enter. If you still encounter issues, email hello@nookie.com.au and we’ll help you out.

No, the welcome discount is not considered a sale or promotion and therefore eligible for a return, exchange or credit note.

All custom bridesmaid orders will take up to 6–8 weeks.

Yes! All custom orders will take 6–8 weeks in production. Our express international shipping takes approx. 3–8 business days and standard takes 8–15. Please keep this in mind when placing your order.

All custom bridal orders are to be paid upfront and in full.

We currently offer sizes ranging from XS–XXL for all bridal orders, however, we are more than happy to accommodate if this does not suit your needs. If you wish to order a size outside this range please email us.

Please note: custom sizes will incur a small fee.

We recommend taking the measurements for each girl and following our size guide.

If you have any questions, please send us an email at hello@nookie.com.au and our customer service team can assist you further.

Your gowns will be made in the size indicated at the time of purchase and cannot be changed thereafter. If you would like to send us an email or give us a call, we are more than happy to offer advice where applicable, but please note, any alterations and changes will need to be arranged on your end.

Yes! We have colour swatches available for purchase, please email us to enquire further.

It is important to note, that while we strongly pride ourselves on providing the utmost quality and consistency, there may be a slight variation in shade to your final purchase. Our garments are produced in separate batches to our fabric swatches and therefore we cannot guarantee the shade is exact.

If you have any other questions that have not been covered, please contact us.